Structured grievance handling, resolution timelines & regulatory escalation pathways
Investor Grievance Redressal Policy
At Ezy Wise Services, investor satisfaction and ethical conduct are paramount. We maintain a structured, multi-tier Grievance Redressal Mechanism designed to resolve client complaints fairly, transparently, and within statutory timelines governed by SEBI and AMFI circulars.
Commitment to Investor Service
Internal Escalation Matrix (Level 1)
Step 1Level 1: Ezy Wise Services
If you have any grievance regarding your mutual fund portfolio, transaction processing, delays in account statements, or service interaction, please submit your formal complaint in writing to our Ezy Wise ops team:
- Grievance handling dept
- Ezy Wise Ops Team
- Email Address
- operations@ezywise.com
- Contact Number
- +91 98140 88881
- Office Address
- SCO 128-129, First Floor, Sector 34-A, Chandigarh, 160022
Regulatory & Industry Escalation Matrix (Levels 2 – 5)
Steps 2 – 5- 2Resolution window: 15 working days
Level 2: Respective Asset Management Company (AMC)
If the grievance remains unresolved at Level 1 or pertains directly to AMC operational functions (such as NAV miscalculation, dividend credit failure, or redemption processing delays), the complaint can be escalated to the Investor Service Head of the concerned AMC or its primary RTA (CAMS / KFintech).
- 3Industry ombudsman
Level 3: AMFI Independent Grievance Redressal Committee (IGRC)
If you are dissatisfied with the response from the distributor and AMC, you may lodge a complaint with AMFI's designated Grievance Committee.
- Email: igro@amfiindia.com
- Toll-Free: 1800-270-7000
- Portal: amfiindia.com
- 4SEBI direct portal
Level 4: SEBI SCORES Portal (Centralised Complaint System)
Investors can register unresolved complaints on SEBI's online portal SCORES 2.0 (SEBI Complaints Redress System). SCORES facilitates real-time tracking and mandatory regulatory response from intermediaries.
- SCORES Portal: scores.sebi.gov.in
- Toll-Free Helpline: 1800-266-7575 / 1800-22-7575
- 5Online arbitration & conciliation
Level 5: SEBI Online Dispute Resolution (SMART ODR)
If the complaint remains unsatisfied through SCORES, investors can initiate dispute resolution online via the SEBI SMART ODR Platform, involving independent conciliators and arbitrators.
- SMART ODR Portal: smartodr.in
Complaint Redressal Timelines & TAT Matrix
Statutory TAT| Escalation Stage | Responsible Authority | Acknowledgement TAT | Final Resolution TAT |
|---|---|---|---|
| Level 1 — Internal | Ezy Wise Operations Team | Within 3 Working Days | 15 Working Days |
| Level 2 — AMC / RTA | AMC Investor Service Cell | Within 2 Working Days | 15 Working Days |
| Level 3 — AMFI | AMFI Grievance Cell | Within 5 Working Days | 30 Calendar Days |
| Level 4 — SEBI | SEBI SCORES Desk | Automated Online Slip | 21 Working Days |
| Level 5 — ODR | SMART ODR Conciliator | System Assigned | As per ODR Rules |
Directly Reach Our Grievance Desk — Ezy Wise Services
We encourage clients to reach out directly to us first so we can quickly investigate and address any service discrepancies.
- Grievance Desk
- Ezy Wise Services
- Phone
- +91 98140 88881
- +91 98140 88881
- Office Address
- SCO 128-129, First Floor, Sector 34-A, Chandigarh, 160022
- Official Website
- https://www.ezywise.com/
Effective Date: 16-Sep-2026 | Ezy Wise Services | AMFI Registered Mutual Fund Distributor (ARN-193949) | EUIN: E388546
Regulatory Basis: Published per SEBI Circular SEBI/HO/OIAE/IGRD/CIR/P/2021/583 and AMFI Grievance Guidelines.
Mutual Fund investments are subject to market risks. Read all scheme related documents carefully before investing.